Delivery Information

Our goal is to dispatch your online order on the same or next working day but please allow 4-5 working days during sale periods. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item.

Items are shipped via FedEx or S.F. Express (for orders headed to China or Hong Kong only).

We will send you a confirmation email with the tracking number once your order is shipped.

Delivery expenses and duties are charged to the Customer and are clearly specified on the site.

Products purchased on will be delivered to the address notified by the customer.

Koot will issue a goods’delivered invoice for each order evaded at the, forwarding it by email or by post to the nominee in the order.